Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars Summary The article argues that customer trust is a fragile but essential asset for brands: a single broken promise can undo years of goodwill. Using a personal anecdote about a promised holiday cottage that was later unavailable, the author illustrates how unmet […]
Weekly Roundup: September 5-11, 2025 Summary This weekly roundup collects 12 posts published on the Forum during 5–11 September 2025. Topics span corporate investigations leadership, sustainability best practice, the US–EU trade framework and ESG/CSR compliance, crisis preparedness for boards, retirement and 401(k) inequality, remote board meetings, board oversight, proxy contest mechanics, say-on-pay, activist investors, executive […]
2025 Proxy Season Review: Volatility, Evolving Tactics and New Expectations for Shareholder Engagement Published: 2025-09-12T11:32:04+00:00 Summary The 2025 proxy season was unusually volatile. Activity started strong, slowed after the April 2 tariff announcement and was disrupted mid-season by new SEC guidance on 13D/13G that prompted many institutional investors to rethink engagement strategies. While the number […]
Narrative Contradictions: The Invisible Governance Risk Summary Narrative contradictions are statements that can be true in isolation but conflict when taken together. Craig E. Carroll argues these contradictions have become a distinct governance risk: regulators, investors and stakeholders increasingly treat incoherence across disclosures as a failure of oversight. The causes are structural — temporal misalignment, […]
Do’s and Don’ts of Using AI: A Director’s Guide Summary This guide, authored by partners at Skadden, Arps, Slate, Meagher & Flom LLP, outlines practical cautions and best practices for company directors using AI tools in their corporate roles. It stresses that directors must avoid exposing confidential information to public AI services, be mindful that […]
Don’t Get Swallowed by the Giant Hairball – Leadership Freak Summary Organisations often turn into giant “hairballs”: tangled rules, red tape and long‑standing habits that strangle creativity. Drawing on Gordon MacKenzie’s idea of “orbiting” the hairball, the article advises staying tethered to your organisation while keeping enough distance to remain creative and influential. Key tactics […]
Stop Solving the Wrong Problem Summary Solving the wrong problem is risky: it wastes time, drains resources and can make things worse. Dan Rockwell (Leadership Freak) warns that quick help often addresses symptoms rather than root causes. He highlights a short, practical framework — ten diagnostic prompts — leaders can use to diagnose before prescribing […]
A New Definition of Success – Leadership Freak Summary This short Leadership Freak post reframes success as a human-centred measure: how you touch lives, not just whether you hit targets. The author argues that leadership is about enriching the lives of people around you and offers practical questions to help leaders shift focus from pure […]
The Art of Restless Contentment Article Date: 2025-09-10T10:31:00+00:00Article URL: https://leadershipfreak.blog/2025/09/10/the-art-of-restless-contentment/Article Image: Restless contentment image Summary Dan Rockwell (Leadership Freak) frames “restless contentment” as a leadership posture that blends peaceful appreciation for the present with a forward-facing hunger for improvement. Contentment here is not passive: it recognises achievements, avoids living in the “glory days,” and uses […]
How to Deal with Backstabbers Summary The Leadership Freak post gives a concise ten‑point playbook for handling backstabbers at work. It prioritises reputation management, measured responses and practical steps you can apply immediately. The core message: you can’t control others’ behaviour, but you can control your response — and thriving in plain sight is the […]
