What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The article defines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, personalised support. It contrasts legacy call centres (voice-only) with contemporary contact centres that share context across channels, enable self-service and use […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara produced a stunning performance at the Triton Super High Roller Series in Jeju, becoming the tour’s first Japanese champion by winning the $40,000 Mystery Bounty. Obara collected an astonishing 17 mystery bounties, banked $699,000 in prize money and picked up a […]
Anyone Using Agentic AI Needs to Understand Toxic Flows Summary Agentic AI — systems that act autonomously and chain tools together — is being pushed across enterprises as a productivity lifeline. But researchers warn of a new class of security risk called “toxic flows”: dangerous sequences of interactions between agents, connectors (like MCP servers), enterprise […]
Critical SAP S/4HANA Vulnerability Under Attack, Patch Now Summary A critical code-injection vulnerability in SAP S/4HANA (CVE-2025-42957) with a 9.9 CVSS score has been confirmed under active exploitation. The flaw lets a low-privileged user inject ABAP code that can escalate to full control of the SAP system and the host operating system. SecurityBridge discovered the […]
Robert Clarke Turns a Freeroll Into an 888poker LIVE London Main Event Shot Summary Robert Clarke, a teaching assistant and youth worker specialising in special educational needs (SEN), qualified for the 888poker LIVE London Main Event by progressing from freeroll satellites into a paid satellite and winning a £1,250 seat. Clarke, who balances two jobs […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Summary Stephen Chidwick won the Triton Poker Super High Roller Series Jeju II $200,000 Short Deck event, taking home $3,455,000 — the biggest first-place score of his career. The victory pushed his career live tournament earnings past $70 million, leaving him on about […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Showdown Series ran from 1 August to 1 September, staging 52 events that attracted 6,323 entries and produced $1,508,045 in prize money. Florida pro Lucas Tae was the story of the festival, winning four titles: Event #10 ($400 NLH Ultimate Stack, 609 entries) […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary Nacho Barbero, the Argentine high-stakes regular who parted ways with ACR earlier in 2025, has signed on as an ambassador for WPT Global. Speaking from the Triton Super High Roller Series in Jeju, Barbero called the move a “fresh start” after admitting his departure […]
How Aaron Barone Gave Ian Simpson a Taste of His Own Medicine Summary A quick recap of an 888poker Ambassador Sit & Go held before the 888poker LIVE London Main Event. Team888 ambassadors (including Ian Simpson, Aaron Barone and others) faced streaming stars in a single‑table event for an 888poker LIVE Madrid package and bragging […]
Which Crusher Leads Triton’s Ivan Leow Player of the Year Race With Days to Go? Summary Artur Martirosian leads the 2025 Triton Poker Ivan Leow Player of the Year race with 4,442 points after an exceptional season that includes 20 cashes. Alex Foxen is the closest challenger on 4,022 points, while a clutch of elite […]
