What Is a Contact Center? Types, Software & KPIs for 2025

What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich customer support. It contrasts legacy call centres (voice-only) with contact centres (omnichannel, data-driven, AI-enhanced) and outlines core functions: issue resolution, […]

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‘MostereRAT’ Malware Blends In, Blocks Security Tools

‘MostereRAT’ Malware Blends In, Blocks Security Tools Summary Fortinet’s FortiGuard Labs has detailed a new campaign using a banking-malware-turned-RAT tracked as MostereRAT. The threat targets Windows users (so far observed in Japan) via phishing that drops a weaponised Word document which stages and executes encrypted payloads in multiple phases. The malware uses the uncommon Easy […]

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SentinelOne Announces Plans to Acquire Observo AI

SentinelOne Announces Plans to Acquire Observo AI Summary Threat detection vendor SentinelOne has announced plans to acquire Observo AI to strengthen its AI SIEM and security data capabilities. Observo, founded in 2022, provides an AI-native telemetry pipeline that ingests, summarises and routes security and observability data in real time to security and DevSecOps teams. SentinelOne […]

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Salty2FA Takes Phishing Kits to Enterprise Level

Salty2FA Takes Phishing Kits to Enterprise Level Summary A recent campaign analysed by Ontinue shows the Salty2FA phishing kit has evolved into an enterprise-style platform. The kit uses legitimate services to host lures, rotates subdomains per session, dynamically applies corporate branding based on victim email domains, mimics multiple MFA methods, and implements evasion techniques such […]

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