What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video so customers get seamless, context-rich support. This 2025 update explains how AI (generative and assistive), real-time analytics, knowledge management and cloud architectures combine with human agents to […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara made history at the Triton Super High Roller Series in Jeju, becoming the tour’s first-ever Japanese champion by winning the $40,000 Mystery Bounty. Obara — known online as “misawa” — not only lifted the trophy but also collected a staggering 17 […]
OPINION: Killing collective bargaining in higher ed will hurt students and shatter morale Summary The Nevada Board of Regents has quietly placed proposals on its Sept 11–12 agenda that would fundamentally alter how collective bargaining and tenure function in the state’s higher education system. One change would require legislative fiscal preapproval for collective bargaining agreements, […]
Funcionarios de Nevada abordan esfuerzos de conservación ante crisis por uso de agua del Río Colorado Summary Nevada leaders, including Rep. Susie Lee and Sen. Catherine Cortez Masto, convened at the third Southern Nevada Water Summit on 28 August to focus on the Colorado River water crisis. With the three-state conservation agreement expiring next year, […]
UNLV students innovate to look into underreported impacts of cannabis Summary UNLV students showcased research at a Sept. 5 event hosted by the UNLV Cannabis Policy Institute exploring underreported and emerging impacts of cannabis despite federal limits on research. Projects included a synthetic cannabidiol (CBD) analogue derived from caraway seeds that showed anticonvulsant promise in […]
Robert Clarke Turns a Freeroll Into an 888poker LIVE London Main Event Shot Summary Robert Clarke, a part-time online grinder who works two jobs with special educational needs (SEN) children, qualified for the £1,250 888poker LIVE London Main Event after navigating freeroll satellites. Clarke used patience honed from his day job to grind through Day […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Summary Stephen Chidwick won the Triton Poker Super High Roller Series Jeju II $200,000 Short Deck event, taking home $3,455,000 — the biggest first-place score of his career. The victory pushed his live tournament earnings past the $70 million mark (now around $71.7m), […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Showdown Series (1 Aug – 1 Sept) ran 52 events, attracted 6,323 entries and paid out $1,508,045 in prize money. Florida’s Lucas Tae was the standout, taking four titles across the festival, including the large-field Event #10: $400 NLH Ultimate Stack (609 entries) […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary After a public split with ACR earlier in 2025, Argentine pro Nacho Barbero has signed as an ambassador for WPT Global. Barbero calls the move “a fresh start,” owning his past mistakes and welcoming the chance to represent a rapidly growing online brand. He […]
Which Crusher Leads Triton’s Ivan Leow Player of the Year Race With Days to Go? Summary Artur Martirosian sits atop the 2025 Triton Poker Ivan Leow Player of the Year leaderboard with 4,442 points after an exceptional season that includes 20 cashes and consistent Player of the Festival finishes. Alex Foxen is the nearest challenger […]
