What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, personalised support. This 2025 update explains how AI copilots, real-time analytics and advanced routing are reshaping agent workflows, self-service and the metrics organisations should […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara made history at the Triton Poker Super High Roller Series in Jeju, becoming the tour’s first-ever Japanese champion after winning the $40,000 Mystery Bounty. Obara collected an astonishing 17 mystery bounties, pocketing $699,000 in prize money plus an additional $1,040,000 in […]
Motive in Kirk shooting uncertain; Cox says supect was on ‘deep, dark internet’ Summary Tyler Robinson, 22, has been accused of fatally shooting conservative activist Charlie Kirk at Utah Valley University. Investigators have not established a clear motive, but Utah Governor Spencer Cox told reporters that interviews with Robinson’s family and friends indicate he had […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Summary Stephen Chidwick won the Triton $200,000 Short Deck in Jeju, taking the $3,455,000 top prize and pushing his live tournament earnings past the $70 million mark to around $71.7 million. The event drew 61 entries and produced a $12,200,000 prize pool. This […]
Sonny Dean Beats JaackMaate to First Hendon Mob Cash at 888poker LIVE London Summary Sonny Dean, cousin of YouTuber Jack “JaackMaate” Dean, secured his first Hendon Mob cash during the £1,250 Main Event at 888poker LIVE London. It was only Sonny’s third live tournament; he credited time spent around 888poker ambassadors such as Ian Simpson […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Showdown Series ran from 1 August to 1 September, featuring 52 events, 6,323 total entrants and $1,508,045 in prize money. Florida’s Lucas Tae stole the headlines, capturing four titles across the series (Events #10, #11, #18 and #38) with his biggest payday coming […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary Nacho Barbero — after his exit from ACR earlier this year — has signed on as an ambassador for WPT Global. Speaking at the Triton Super High Roller Series Jeju II, Barbero called the deal a “fresh start” and accepted responsibility for his previous […]
How Aaron Barone Gave Ian Simpson a Taste of His Own Medicine Summary Before the 888poker LIVE London Main Event, Team 888poker faced off against a trio of streamers in an Ambassador Sit & Go. Team members included Ian Simpson, Nick Eastwood, Vivian Saliba, Lucia Navarro, Aaron Barone and Jack Dean, while Inaki Angulo, Becky […]
Which Crusher Leads Triton’s Ivan Leow Player of the Year Race With Days to Go? Summary Artur Martirosian sits atop the 2025 Triton Poker Ivan Leow Player of the Year leaderboard with 4,442 points after an incredible run of 20 cashes this season. Alex Foxen is the closest challenger on 4,022 points, while Dan Dvoress, […]
Gang Wang Goes on the Run of a Lifetime to Win 888poker Live London Main Event Summary Gang Wang staged a dramatic comeback at the final table of the 888poker Live London Main Event, turning a short stack into victory to claim the £86,600 top prize — the biggest score of his career. Facing a […]
