What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, personalised customer support. 2025 trends highlight AI copilots, generative and conversational AI, real-time analytics, and a shift in KPIs from speed alone to first […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara became the Triton Poker Super High Roller Series’ first-ever Japanese champion in Jeju, winning the $40,000 Mystery Bounty and collecting an astonishing 17 mystery bounties across the event. He banked $699,000 in prize money and picked up a further $1,040,000 in […]
Sharp bettors back side in Raiders-Chargers ‘Monday Night Football’ game Summary Sharp bettors are backing the Los Angeles Chargers to spoil the Raiders’ home opener at Allegiant Stadium. The consensus spread opened at Chargers -3 on the lookahead and moved to -3½ after the Chargers beat Kansas City and uncertainty around Raiders’ tight end Brock […]
Raiders set for biggest game ever at Allegiant Stadium? Summary The Raiders host the Los Angeles Chargers on Monday Night Football in a game packed with storylines: an AFC West rivalry, two 1-0 teams trying to make an early statement, the Pete Carroll–Jim Harbaugh meeting and a Geno Smith vs Justin Herbert showdown. The piece […]
Luxury market slows in August; experts predict uptick in fall Summary The Las Vegas ultra high-end residential market cooled in August, with a $7.6 million Red Rock Country Club sale topping the month. There were 145 luxury closings in August, an average sale price of $1.92 million and a median time on market lengthening to […]
Robert Clarke Turns a Freeroll Into an 888poker LIVE London Main Event Shot Summary Robert Clarke, a busy teaching assistant and youth worker in special educational needs (SEN), converted a freeroll satellite win on 888poker into a seat at the 888poker LIVE London Main Event (£1,250 buy-in, £250,000 GTD). Clarke – who also finished second […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Summary Stephen Chidwick won the Triton $200,000 Short Deck event in Jeju, taking home $3,455,000 — the largest first-place score of his career — and pushing his lifetime live earnings past the $70 million mark to roughly $71.7 million. The victory is Chidwick’s […]
Sonny Dean Beats JaackMaate to First Hendon Mob Cash at 888poker LIVE London Article Date: 2025-09-13T16:30:00+00:00 Author: Matthew Pitt Article Image: Summary Sonny Dean secured his first Hendon Mob cash at the 888poker LIVE London £1,250 Main Event after a standout Day 1a where he bagged 300,500 chips. The YouTuber — and cousin of Jack […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Showdown Series ran from 1 August to 1 September, featuring 52 events, 6,323 entries in total and $1,508,045 in prize money. Florida’s Lucas Tae stole the headlines by winning four titles across the festival, including the large-field Event #10 ($400 NLH Ultimate Stack) […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary Argentine pro Nacho Barbero has joined WPT Global as an ambassador, calling the move “a fresh start” after his departure from ACR earlier in 2025. Speaking at the Triton Super High Roller Series Jeju II, Barbero acknowledged his past mistakes with ACR and welcomed […]
