What Is a Contact Center? Types, Software & KPIs for 2025

What Is a Contact Center? Types, Software & KPIs for 2025 Summary This guide explains how contact centres in 2025 combine omnichannel routing, AI copilots, analytics and human agents to deliver faster, easier, more personalised customer support. It distinguishes call centres (voice-only) from modern contact centres (unified channels and shared context), outlines the main platform […]

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COMMENTARY: Who is to blame for this cycle of random and wicked violence? We are.

COMMENTARY: Who is to blame for this cycle of random and wicked violence? We are. Summary Ward Brehm argues the nation must accept collective responsibility for a rising cycle of random, brutal violence following shootings at Utah Valley University and a Minnesota elementary school. He blames cultural desensitisation — violent media, social media echo chambers, […]

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BYRON YORK: What the immigration raids are about

BYRON YORK: What the immigration raids are about Summary Byron York argues that the current immigration enforcement actions — including high-profile workplace raids — are intended not only to remove people with serious criminal records but to produce broad voluntary departures by creating realistic fear of enforcement. He notes there are likely between 15 and […]

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Undocumented Radios Found in Solar-Powered Devices

Undocumented Radios Found in Solar-Powered Devices Summary The US Department of Transportation warned that solar-powered highway infrastructure — including chargers, roadside weather stations and traffic cameras — should be scanned for hidden or undocumented radios secreted inside batteries and inverters. The advisory (reported by Reuters) did not name a specific manufacturer or nation-state, but it […]

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