The end of the boss era: 5 skills every modern leader needs now Summary The article argues the traditional command-and-control manager is no longer fit for modern work. Line managers now need to act as coaches, culture carriers and connectors who translate strategy into everyday action. Many managers feel ill-prepared for these broader, people-centred responsibilities, […]
How to redesign leadership for the empathy era Summary Four years after the pandemic the author’s organisation noticed rising burnout and weaker resilience despite outward success. In response they launched the ‘Together, Me & We’ (TMW) leadership programme, a long-term, behaviour-change initiative co-led by HR and the strategy team. The programme trains leaders in practical […]
Only half of employees feel hopeful about the future of work, survey shows Summary A new O.C. Tanner Institute report finds that roughly 52% of employees feel hopeful about the future of work, while more than a third report feeling depressed. The study links hope to better outcomes: hopeful employees are about five times more […]
Salesforce still sees a place for live customer service agents after massive cuts Article Date: 2025-09-10T14:43:00+00:00 Source URL: https://www.hrdive.com/news/salesforce-future-customer-service-people-ai/759615/ Image: Main image Summary Salesforce says its AI agents have handled millions of customer conversations recently, including about 1.5 million inquiries on help.salesforce.com over nine months, as the vendor scales agentic AI across support channels. CEO […]
Tesla’s former DEI lead has some advice about fear in the workplace Summary Kristen Kavanaugh, who led Diversity, Equity and Inclusion at Tesla from 2019 to 2022, tells HR Dive she learned to prioritise compassion and courage when defending DEI in difficult corporate climates. In a new book, “Courage Over Fear: Harness the Power of […]
Earned wage access should be free Summary Jason Lee, a fintech founder and chief of enterprise at Chime, argues that earned wage access (EWA) — services that let workers draw on pay they’ve already earned — should be offered free to employees. He traces the category’s rise, explains why many employers remain cautious (cost and […]
Appeals court rules that Georgia county can exclude gender-affirming surgeries from insurance coverage Summary A federal appeals court sitting en banc has ruled that Houston County, Georgia, did not violate Title VII by excluding gender-affirming surgeries from its health insurance plan for employees. The 11th U.S. Circuit Court of Appeals reversed a May 2024 panel […]
CHROs should take a more active role in digital security, Gartner advises Summary Gartner urges chief human resources officers to move from a passive to an active role in digital security as HR adopts more AI and automation. The analyst firm outlines four actions CHROs should lead: make security a strategic part of HR automation, […]
2026 raises expected to hold steady, compensation leaders report Summary The Conference Board’s report (Sept. 3) finds pay raise budgets for 2026 are set to mirror 2025, with companies planning an average salary-budget increase of 3.4% next year. Actual pay increases in 2025 averaged 3.4% — below last year’s 4% forecast but above pre-2020 norms […]
AI talent crunch threatens UK firms’ scale-up ambitions, warns new research Summary New research from Kore.ai, based on responses from 104 UK senior business and technology leaders, finds that a shortage of specialised AI talent is a major barrier to scaling AI projects. While enterprises are optimistic and nearly half expect AI budgets to rise, […]
