Personalized Guest Journeys in Hospitality & Gaming
Personalized Guest Journeys in Hospitality & Gaming Summary The article, by Michael Caruso in the Fall 2025 edition of Gaming & Leisure, argues that guests now expect tailored experiences across travel, hospitality and gaming. True hyper-personalisation depends on AI, but the industry’s many point solutions and inaccessible data/APIs make delivering seamless guest journeys difficult. The […]