EGT Digital to unveil AI-powered X-Nave enhancements, slot releases at SBC Summit Lisbon | Yogonet International

EGT Digital to unveil AI-powered X-Nave enhancements, slot releases at SBC Summit Lisbon | Yogonet International Summary EGT Digital will showcase upgrades to its X-Nave platform at SBC Summit Lisbon, centred on an in-house AI core developed by its data science team. The integrated AI aims to improve personalisation, compliance and player protection across iGaming […]

Read More →

The Value Multiplier: Why Retention Beats Acquisition in a Capital-Starved Market

The Value Multiplier: Why Retention Beats Acquisition in a Capital-Starved Market Summary In an era of expensive, scarce capital, acquisition-first growth is no longer sustainable. The article introduces the “Value Multiplier” — a retention-centred approach that forces CX leaders to quantify the value they deliver, personalise insights across the customer journey and turn satisfied customers […]

Read More →

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid Summary AI customer support is reshaping service in 2025 by augmenting human agents rather than replacing them. Systems powered by ML, NLP and generative AI automate repetitive tasks, deliver 24/7 coverage, personalise responses and surface insights that drive efficiency and revenue. However, success depends […]

Read More →