Macau’s concessionaires could soon turn to virtual performers to keep pace with rising competition in global entertainment scene

Macau’s concessionaires could soon turn to virtual performers to keep pace with rising competition in global entertainment scene Summary At the IAG EXPO in Manila David Baxley (Sands China / Marina Bay Sands) argued Macau’s casinos and arenas are likely to increasingly rely on virtual performers and AI-driven pop acts to fill multiple weekly shows […]

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IAG EXPO: Interview with Light & Wonder’s Jamie Dorbian

IAG EXPO: Interview with Light & Wonder’s Jamie Dorbian Summary Light & Wonder’s Managing Director, International, Jamie Dorbian, outlines what the company brought to IAG EXPO and explains why Asia remains a core focus for its international strategy. The short interview highlights product displays (including slot cabinets and content), regional operator engagement and the firm’s […]

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Tabcorp a ‘fitter’ business focused on unlocking omnichannel value, CEO says

Tabcorp a ‘fitter’ business focused on unlocking omnichannel value, CEO says Summary Tabcorp returned to net profit in FY25 after a turnaround driven by an evolved strategy and tighter cost and capital discipline under new CEO Gillon McLachlan. Revenue rose 11.8% to AU$2.61bn, supported by double-digit growth in wagering and media. EBITDA before significant items […]

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Dutch gambling minister resigns over blocked Israel sanctions

Dutch gambling minister resigns over blocked Israel sanctions Summary Teun Struycken, the Netherlands’ state secretary responsible for legal protection (including gambling), has resigned after a wave of government exits triggered by the blocking of proposed sanctions against Israel. The chain of resignations began when Foreign Minister Caspar Veldkamp quit, saying his proposals for further measures […]

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Paddy Power named NFL’s official UK and Ireland sportsbook partner for the 2025-26 season

Paddy Power named NFL’s official UK and Ireland sportsbook partner for the 2025-26 season Summary Flutter Entertainment’s Paddy Power has been named the National Football League’s official sportsbook partner for the UK and Ireland for the 2025-26 season. The one-year deal covers sportsbook rights and sees Paddy Power become the NFL’s official free-to-play game partner […]

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First Response Matters: The Impact of First Public Response to Social Media Complaints on Observers’ Brand Attitude

First Response Matters: The Impact of First Public Response to Social Media Complaints on Observers’ Brand Attitude Summary This study examines how a brand’s first public reply to social media complaints shapes observers’ brand attitude. Using signalling theory across four experiments, the authors compare two primary first-response strategies: privately-oriented (asking to move the conversation to […]

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Algorithm Delegation: How Embedded AI Facilitates Agency Transference in Medical Services

Algorithm Delegation: How Embedded AI Facilitates Agency Transference in Medical Services Summary This paper integrates psychological-distance (construal-level) and human–AI agency theories to investigate how embedded AI — algorithms physically integrated into tangible medical devices — affects patients’ willingness to delegate medical decisions. Across four studies (a large text-mining analysis of 224,433 reviews and three controlled […]

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Understanding Gen Z Consumers: A Typology of (Un)sustainable Purchases

Understanding Gen Z Consumers: A Typology of (Un)sustainable Purchases Summary This study applies neutralization theory to explain why Generation Z often holds pro-environmental attitudes but does not always make sustainable purchases. Based on 25 in-depth interviews (ages 18–26), the authors identify four established neutralization techniques used by Gen Z—denial of responsibility, condemning the condemners, appeal […]

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