Weekly Roundup: August 29-September 4, 2025 Summary This roundup collects the Forum posts from 29 August to 4 September 2025. The pieces span antitrust concerns around overlapping directors, developments in the 2025 proxy season (including shareholder proposals and disclosure scrutiny), recent Delaware case law on directors’ investigative duties, ongoing litigation over California’s climate disclosure laws, […]
Redefining the Role: How Innovative Corporate Investigations Leaders Drive Impact Summary Historically, corporate investigations teams have been reactive compliance enforcers operating in silos. This article argues that modern investigations leaders are shifting to a proactive, business‑aligned model: they immerse themselves in operations, build trusted relationships across functions, and use investigations to surface both misconduct and […]
Best Practices for Corporate Sustainability Teams Summary This Conference Board/ESGAUGE study, based on a survey of 70 sustainability and ESG leaders at US and multinational firms, outlines how companies structure sustainability teams, how those teams work with other functions, and which practices improve effectiveness. Key findings: most firms prefer a hybrid model (a small central […]
Rebalancing Retirement: How 401(k) Plans Exacerbate Inequality and What We Can Do About It Summary This article, drawing on a recent academic paper by Quinn Curtis, Leo E. Strine, Jr., and David Webber, argues that the US 401(k) system — subsidised to the tune of roughly 1.5% of GDP — is highly regressive and deepens […]
From Common Practice to Differentiated Design: Turning Stock Prices into Performance Prizes in the S&P 500 Summary Ryan Colucci of Compensation Advisory Partners explains why relative Total Shareholder Return (rTSR) remains the dominant long-term incentive for S&P 500 CEOs and how companies tailor its design. rTSR appears in about 58% of PSU awards because it […]
Why Marketers Are the First to Bet Big on Agentic AI Summary Agentic AI — autonomous workflows driven by large language models — has moved from theory to practical use in marketing and customer experience. Marketers and sales teams are the furthest ahead in experimenting with and deploying agentic systems because they see immediate gains […]
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards Summary This CMSWire analysis of US CX leader sentiment finds AI moving from experiment to mainstream — with personalisation topping the agenda, cost and prediction accuracy as leading implementation hurdles, and transparency as the biggest risk. Marketing and mobile apps are where leaders […]
Is It Digital Transformation 3.0 or AI Transformation 1.0? Summary The article argues that AI marks a new era distinct from previous waves of digital transformation. Where Digital Transformation 1.0 focused on internal efficiency and 2.0 on digitising customer interactions, AI (Digital 3.0 / AI Transformation 1.0) shifts businesses toward human-like engagement: words become primary […]
Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars Summary Trust is fragile in customer experience: a single broken promise can erase years of goodwill. Colleen Lonsberry uses a personal story about a booked cottage to show how missed commitments feel personal and damage the customer–brand relationship. The article outlines common […]
Weekly Roundup: September 5-11, 2025 Summary This roundup collects 12 posts published on the Harvard Law School Forum on Corporate Governance during 5–11 September 2025. The items cover a wide set of boardroom and corporate governance issues: evolving roles in corporate investigations, sustainability team best practice, the US–EU trade framework’s ESG/CSR implications, board crisis preparedness, […]
