What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video while preserving customer context across channels. It differs from legacy call centres by adding self-service, personalisation and shared CRM/CDP data. Key technologies in 2025 include cloud platforms, […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara made Triton history in Jeju, becoming the tour’s first-ever Japanese champion after winning the $40,000 Mystery Bounty. He collected a staggering 17 mystery bounties, cashing $699,000 plus an additional $1,040,000 in bounty envelopes. A defining moment came when Obara’s 10♥9♥ flopped […]
I landed a job at an AI startup. Here are my tips for working in AI. Summary Lambert Liu, 22, a software engineer at Graphite (an AI code-review platform), explains how he chose a startup path after interning at Google and Replit. He contrasts the stability and training you get from Big Tech with the […]
On a Farm in Ecuador, She Confirmed Living Abroad Was the Right Choice Summary Journalist Sinead Mulhern spent two weeks on a friend’s mother’s farm in Esmeraldas, Ecuador, and found the stay reaffirmed her decision to live and work in Latin America. Despite the province’s reputation for danger, the visit focused on daily farm life […]
China’s military threats grow. So does Taiwan’s civilian training. Summary Kuma Academy, a Taipei-based nonprofit founded in 2021, is training civilians in first aid, evacuation planning, disinformation resilience and basic wartime readiness as tensions with China rise. The group says it has trained around 80,000 people, about 70% of whom are women, many of them […]
Robert Clarke Turns a Freeroll Into an 888poker LIVE London Main Event Shot Summary Robert Clarke, a teaching assistant and youth worker who specialises in special educational needs (SEN), qualified for the £1,250 888poker LIVE London Main Event by winning a sequence of freeroll satellites on 888poker. Clarke — who balances two jobs and limited […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Summary Stephen Chidwick won the Triton Poker Jeju II $200,000 Short Deck event, taking the $3,455,000 top prize and pushing his career live earnings past $71.7 million. That result makes him one of only two players to top $70 million, bringing him closer […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Resort Las Vegas ran the Venetian Showdown Series from 1 August to 1 September, staging 52 events that attracted 6,323 total entrants and paid out $1,508,045 in prize money. The standout was Florida’s Lucas Tae, who won four titles during the festival: Event […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary Argentinian pro Nacho Barbero has signed on as an ambassador for WPT Global after parting ways with ACR earlier in 2025. He called the move a “fresh start,” accepting responsibility for his exit from ACR and saying the WPT Global deal offers a new […]
How Aaron Barone Gave Ian Simpson a Taste of His Own Medicine Summary Before the 888poker LIVE London Main Event kicked off, Team 888poker faced a trio of streamers in a lively Ambassador Sit & Go. The event featured Ian Simpson, Nick Eastwood, Vivian Saliba, Lucia Navarro, Aaron Barone and Jack Dean versus streamers Inaki […]
