Female Equity Analysts and Corporate Environmental and Social Performance

Female Equity Analysts and Corporate Environmental and Social Performance Summary This paper by Kai Li et al. (forthcoming in Management Science) examines whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from male analysts, and whether that monitoring influences firm outcomes. The authors hand-collect analyst gender from bios, use analyst reports […]

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What Is a Contact Center? Types, Software & KPIs for 2025

What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich customer support. It contrasts legacy call centres (voice-only) with 2025 contact centres that combine generative AI, real-time analytics, knowledge management […]

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