What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich customer support. In 2025 the emphasis has shifted from pure speed to outcomes: first contact resolution (FCR), effort score and journey quality matter […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara produced a standout performance at the Triton Poker Super High Roller Series in Jeju, becoming the tour’s first-ever Japanese champion by winning the $40,000 Mystery Bounty. Obara scooped an astonishing 17 mystery bounties, took home $699,000 in prize money and collected […]
Huge NPM Supply Chain Attack Goes Out With Whimper Summary On 8 September 2025, threat actors phished the prominent developer Qix’s NPM account and published poisoned versions of 18 popular packages (including ansi-styles, debug, chalk and supports-color) that together account for more than 2 billion weekly downloads. The malicious updates contained a crypto-stealing payload and […]
Qantas Reduces Executive Pay Following Cyberattack Summary Australia’s largest airline revealed in its 2025 annual report that a cyber incident earlier this year — discovered on 30 June — compromised a third-party contact-centre platform and exposed personally identifiable information for about 5.7 million passengers. The Qantas board decided to reduce short-term compensation for the CEO, […]
Is the Browser Becoming the New Endpoint? Summary The browser is now central to most knowledge-work tasks — accessing web and cloud apps, meetings, research — and with that centrality comes concentrated risk. Attackers increasingly target browsers via vulnerabilities, malicious extensions and session hijacking to steal credentials and session data. High-profile incidents such as the […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Article Date: 2025-09-13T14:59:00+00:00 Article URL: https://www.pokernews.com/news/2025/09/chidwick-closing-in-on-kenney-triton-200k-short-deck-win-49652.htm Article Image: Image Summary Stephen Chidwick won the Triton $200,000 Short Deck event in Jeju, taking the $3,455,000 first prize — the biggest single first-place score of his career. The victory pushed his lifetime live tournament earnings […]
Sonny Dean Beats JaackMaate to First Hendon Mob Cash at 888poker LIVE London Summary Sonny Dean secured the first Hendon Mob cash for the Dean family at the 888poker LIVE London £1,250 Main Event. A familiar face to followers of YouTuber Jack “JaackMaate” Dean, Sonny bagged 300,500 chips on Day 1a and survived the payment […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Showdown Series (1 Aug – 1 Sept) ran 52 events, attracted 6,323 total entrants and paid out $1,508,045 in prize money. Florida pro Lucas Tae was the standout, taking four titles across the festival — including the marquee Event #10: $400 NLH Ultimate […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary Nacho Barbero, who left ACR earlier this year, has signed as an ambassador for WPT Global. He calls the move a fresh start, praises WPT Global’s growth and unique cash-game formats, and says he plans to step back from heavy high-stakes PLO sessions while […]
How Aaron Barone Gave Ian Simpson a Taste of His Own Medicine Summary At an 888poker Ambassador Sit & Go ahead of the 888poker LIVE London Main Event, members of Team 888poker faced off against streaming stars for a fast, single-table showdown. Ian Simpson led for a time and encouraged cheeky slowrolling, but Aaron Barone […]
