The Hidden Drain on Culture: Why Tackling Incivility Demands Braver Leadership Summary Professor Lynda Holt argues that incivility in the workplace — from eye-rolls and sighs to exclusion and withheld information — quietly corrodes culture and performance. These subtle behaviours are often normalised as banter but have measurable harms: reduced cognitive capacity, spreading negativity, damaged […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines a modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video so support feels seamless and context-aware. It contrasts legacy call centres (voice-only) with contact centres that share customer context across channels, enable self-service and […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara made history at the Triton Poker Super High Roller Series in Jeju, becoming the tour’s first-ever Japanese champion by winning the $40,000 Mystery Bounty. Obara collected an astonishing 17 mystery bounties, pocketing $699,000 in prize money plus around $1,040,000 in bounty […]
Government’s announcement on thousands of sick and disabled people to get life-changing support into work – GRiD comment Summary The Government has announced measures to help thousands of sick and disabled people back into work. Katharine Moxham, spokesperson for Group Risk Development (GRiD), welcomes the commitment but urges equal focus on retaining sick and disabled […]
Starlink pauses new orders in parts of Lagos and Abuja over network congestion Summary Starlink has temporarily paused new orders for its residential internet kits in several busy areas of Lagos (including Victoria Island, Ikoyi, Lagos Island and Surulere) and parts of Abuja after reaching local network capacity. New customers in affected areas can only […]
Making people analytics more intelligent: How technology is solving HR’s data difficulties Summary This sponsored piece from SAP SuccessFactors outlines how next-generation people analytics tackles long-standing HR data problems. It explains that disparate employee data — personal records, recruitment, performance, learning — has historically lived in silos, requiring manual harmonisation that slows insight. The article […]
Beyond one-size-fits-all: How ICHRA delivers personalized benefits and predictable costs Summary ICHRA (Individual Coverage Health Reimbursement Arrangement) replaces the traditional group-plan model with a defined-contribution approach that gives employers a fixed, tax-free allowance to reimburse employees for individual health insurance and qualifying medical expenses. Employees pick plans that suit their needs from the marketplace, while […]
Growing fast? 5 ways HR and tech help you become an employer of choice Summary Sponsored by Insperity, this piece summarises practical HR and technology approaches for mid-market companies experiencing rapid growth. Based on an Insperity webinar with HR leaders Maria Jugin, Robert Ruiz and Ronnie Chong, the article highlights four actionable strategies — treating […]
Proxy Season Highlights: What the 2025 No-Action Letter Landscape Tells Us About Preparing for 2026 Summary The 2025 proxy season marked a clear shift in SEC staff practice after the release of Staff Legal Bulletin 14M (SLB 14M). SLB 14M rescinded the more proponent-friendly SLB 14L and restored a company-specific, facts-and-circumstances approach to exclusions under […]
TCSJOHNHUXLEY to showcase the evolution of casino technology at G2E Las Vegas 2025 Summary TCSJOHNHUXLEY will present a broad lineup of live-game and electronic solutions at G2E Las Vegas 2025, on Booth #4439 at The Venetian Expo from 7–9 October. The company is staging the US debut of its A Plus Shuffler® — an automated […]
