HR & Talent Management
There comes a moment in every leader’s journey when the silence sets in. Not the kind of silence that follows a tough board meeting or a regulatory announcement. A deeper silence. The one where you realise, truly, that no one is coming to save you. No policy change. No white knight investment. No clever M&A […]
In gambling, success is often loud. Problem-solving is often silent. We’ve built an industry culture that celebrates the announcement. New market entry. Shiny partnership. A record quarter. These milestones are real, and often hard-earned, but they dominate the narrative. What’s missing is the work beneath the surface. The uncomfortable work. The kind that doesn’t fit […]
The myth of the tireless leader is quietly harming our industry. We celebrate resilience, vision, and drive in gambling leadership. We praise those who “never switch off”, who take red-eye flights and still make the 9am meeting, who handle regulatory scrutiny with one hand and investor demands with the other. But behind the curtain, many […]
The Update: Across the gambling sector, pressure is mounting on operational leaders to accelerate product launches, regulatory responses, and customer support without compromising compliance or cost-efficiency. As digital transformation and market fragmentation increase complexity, traditional operations teams, often siloed, linear, and hierarchical, struggle to keep pace. In response, operators and suppliers alike are experimenting with […]
Memo Title: Designing Internal Talent Pipelines to Build Organisational Resilience To: Executive Leadership TeamFrom: TGB Strategy TeamDate: 21 May 2025Subject: Strategic Imperatives for Designing Internal Talent Pipelines Executive Summary: Effective internal talent pipelines are now a non-negotiable element of sustainable business strategy. With skill requirements evolving rapidly across digital, regulatory, and customer domains, organisations must […]
Snapshot Summary:Flexible working models have evolved from temporary pandemic measures into long-term workforce strategies across the global gambling sector. With operations spanning retail, digital, and regulated jurisdictions, gambling companies are adopting hybrid, remote, and schedule-flexible models to improve staff retention, technology adoption, and cost management. While mature operators are embedding flexibility into workforce planning, benchmarks […]
Opening Reflection: It crept in slowly. At first, I told myself it was just a run of hard weeks. That a good night’s sleep or a weekend off would put things right. I still showed up to meetings with energy, still hit deadlines, still led the Monday call with conviction. But inside, something had changed. […]
What It Is:Succession planning is the strategic process of identifying and developing individuals to fill key organisational roles, ensuring leadership continuity and institutional knowledge retention. While often associated with executive transitions, effective succession planning extends to operational, compliance, and technical positions that are critical to a gambling business’s stability and performance. This is not only […]
The conversation about Gen Z in the workplace is no longer speculative. In 2025, they are no longer “emerging” talent; they are managers, innovators, and key voices in shaping organisational culture. For senior leaders, the pressing question is not how to make Gen Z ‘fit’ but how to design environments where they can thrive and […]
Summary of the Event: The Star Entertainment Group, a prominent Australian casino operator, encountered significant challenges following the resignation of its Chair, David Foster, in April 2024. Foster’s departure occurred amid ongoing regulatory scrutiny and internal discord, particularly concerning the company’s Sydney casino operations. His resignation was linked to tensions with CEO Robbie Cooke and […]
