Market Trends & Consumer Behaviour
The Rise of Remote Work: Evidence on Productivity and Preferences From Firm and Worker Surveys Summary This paper, by Bartik, Cullen, Glaeser, Luca and Stanton and published in the Journal of Economics & Management Strategy, uses surveys of small business owners and employees to track how remote work changed after COVID-19. The authors report three […]
Here We Go Again: Red States Continue to Focus on ESG Summary On 29 July 2025, 26 state financial officers (from 20 red states plus Pennsylvania) acting through the State Financial Officers Foundation (SFOF) sent letters to 25 large asset managers expressing concern that ESG considerations are eroding traditional fiduciary duty. The letter urges managers […]
Proxy Season Global Briefing : Shareholder Rights & Governance Trends Summary The 2025 proxy season saw noticeable shifts in shareholder rights and governance practices worldwide. Key themes include a rebound in in-person AGMs, major governance reforms in APAC (notably Hong Kong and Korea), growing scrutiny of sustainability reporting and the appointment of sustainability auditors in […]
From Common Practice to Differentiated Design: Turning Stock Prices into Performance Prizes in the S&P 500 Summary Ryan Colucci of Compensation Advisory Partners explains why relative Total Shareholder Return (rTSR) remains the dominant long-term incentive for S&P 500 CEOs and how companies tailor its design. rTSR appears in about 58% of PSU awards because it […]
Best Practices for Corporate Sustainability Teams Summary This Conference Board/ESGAUGE study, based on a survey of 70 sustainability and ESG leaders at US and multinational firms, outlines how companies structure sustainability teams, how those teams work with other functions, and which practices improve effectiveness. Key findings: most firms prefer a hybrid model (a small central […]
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards Summary This CMSWire analysis of US CX leader sentiment finds AI moving from experiment to mainstream — with personalisation topping the agenda, cost and prediction accuracy as leading implementation hurdles, and transparency as the biggest risk. Marketing and mobile apps are where leaders […]
Why Marketers Are the First to Bet Big on Agentic AI Summary Agentic AI — autonomous workflows driven by large language models — has moved from theory to practical use in marketing and customer experience. Marketers and sales teams are the furthest ahead in experimenting with and deploying agentic systems because they see immediate gains […]
Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars Summary Trust is fragile in customer experience: a single broken promise can erase years of goodwill. Colleen Lonsberry uses a personal story about a booked cottage to show how missed commitments feel personal and damage the customer–brand relationship. The article outlines common […]
Is It Digital Transformation 3.0 or AI Transformation 1.0? Summary The article argues that AI marks a new era distinct from previous waves of digital transformation. Where Digital Transformation 1.0 focused on internal efficiency and 2.0 on digitising customer interactions, AI (Digital 3.0 / AI Transformation 1.0) shifts businesses toward human-like engagement: words become primary […]
Digital Experience Analytics Meets AI: Rethinking Operational Reporting Summary Static dashboards and monthly slide decks are failing executives who need clear, timely sight of digital experience performance. Reporting is often filtered, overloaded with irrelevant metrics, and out of date — which hides risk and buries opportunities. AI promises to change that by providing real-time, independent […]
