Market Trends & Consumer Behaviour
Klarna’s CEO says he vibe codes to save his engineers and product managers time Summary Klarna chief executive Sebastian Siemiatkowski told the Sourcery podcast he uses AI coding tools such as Cursor to build prototypes himself and to save his engineering and product teams time. Though he says he has been “vibe coding” informally for […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary This paper (Management Science, forthcoming) investigates whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from male analysts and whether these differences affect firm outcomes. Using hand-collected gender data on U.S. analysts, analyst reports and earnings-call questions, the authors apply an […]
What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The article defines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, personalised support. It contrasts legacy call centres (voice-only) with contemporary contact centres that share context across channels, enable self-service and use […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary This paper by Kai Li et al. (forthcoming in Management Science) examines whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from male analysts, and whether that monitoring influences firm outcomes. The authors hand-collect analyst gender from bios, use analyst reports […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich customer support. It contrasts legacy call centres (voice-only) with 2025 contact centres that combine generative AI, real-time analytics, knowledge management […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich customer support. It contrasts legacy call centres (voice-only) with contact centres (omnichannel, data-driven, AI-enhanced) and outlines core functions: issue resolution, […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich customer support. In 2025 the emphasis has shifted from pure speed to outcomes: first contact resolution (FCR), effort score and journey quality matter […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article explains how contact centres in 2025 have evolved from voice-only call centres into omnichannel hubs that unify voice, chat, messaging, email and video to deliver seamless, personalised support. It covers differences between call centres and contact centres, the core functions and […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video so support feels seamless. It moves beyond the voice-only call centre model by sharing context across channels, enabling self-service, and using AI and analytics to speed resolution […]
Inside elite Ivy League prep for the ultrawealthy: $30K semesters, hand-picked internships, and custom-built résumés Summary This Business Insider piece profiles Ivy Link, a bespoke admissions-consulting firm led by former Columbia admissions officer Adam Nguyen, and the high-cost, high-touch world of Ivy League preparation for ultrawealthy families. The report outlines how some families begin planning […]
