Market Trends & Consumer Behaviour
We tried living abroad for 6 weeks: Proved we could do it; liked it Summary Two New Yorkers spent just over six weeks in Mexico as a trial run for full-time life abroad. They left their Brooklyn flat, flew their cat south, and split time between Puerto Escondido and Mexico City to test whether they […]
What Is a Contact Center? Types, Software & KPIs for 2025 Article Date: 2025-09-15T10:30:00+00:00 Summary The article breaks down what a contact centre is in 2025: an omnichannel hub that unifies voice, chat, messaging, email and video, powered by AI, analytics and knowledge systems while keeping human agents central for empathy and complex issues. It […]
F5 to Acquire CalypsoAI for Advanced AI Security Capabilities Summary F5 has announced its intention to buy CalypsoAI, a specialist in adaptive AI security, and integrate its technology into the F5 Application Delivery and Security Platform (ADSP). CalypsoAI provides real-time protection for AI models and applications against attacks such as prompt injection and jailbreaking, along […]
AI’s economic boost isn’t showing up in the US GDP, Goldman says that’s a $115 billion blind spot Summary Goldman Sachs analysts estimate that AI has lifted US economic activity by about $160 billion since 2022, roughly 0.7% of GDP. Yet official statistics only record around $45 billion of that gain — leaving an estimated […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article explains how contact centres in 2025 have evolved from voice-only call centres into omnichannel hubs that unify phone, chat, messaging, email and video with shared customer context. It covers the core functions (issue resolution, sales support, fraud prevention, proactive notifications), the […]
I dove deep into the SportsCenter of Silicon Valley Summary Business Insider’s Julia Hornstein spent a week listening to TBPN (Technology Business Programming Network), a three-hour weekday livestream hosted by former founders John Coogan and Jordi Hays. TBPN blends tech commentary, founder interviews and internet-culture banter, positioning itself as a playful, pro-tech alternative to traditional […]
Inside a new royalties-based tech fund from a former BlackRock exec Summary Althera42, launched by former BlackRock executive Caspar Macqueen and private-markets investor Christian Czernich, is a new royalties-based fund targeting Europe’s tech infrastructure companies. The firm plans to raise $300m to provide non-dilutive working capital to late-stage private companies building digital infrastructure — think […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary This research, by Kai Li et al., investigates whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from their male counterparts and whether those differences matter for firms. Using hand-collected gender data for US analysts, analyst reports and earnings-call questions, and […]
What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video so customers get seamless, context-rich support. This 2025 update explains how AI (generative and assistive), real-time analytics, knowledge management and cloud architectures combine with human agents to […]
UNLV students innovate to look into underreported impacts of cannabis Summary UNLV students showcased research at a Sept. 5 event hosted by the UNLV Cannabis Policy Institute exploring underreported and emerging impacts of cannabis despite federal limits on research. Projects included a synthetic cannabidiol (CBD) analogue derived from caraway seeds that showed anticonvulsant promise in […]
