Market Trends & Consumer Behaviour
Female Equity Analysts and Corporate Environmental and Social Performance Summary This paper by Kai Li et al. (forthcoming in Management Science) shows that female sell-side equity analysts materially improve firms’ environmental and social (E&S) performance. Using hand-collected gender data on U.S. analysts and novel machine-learning text classification (an active-learning approach fine-tuned on FinBERT), the authors […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, contextual customer support. It has evolved from legacy, voice-only call centres into cloud-native platforms that combine AI, real-time analytics, knowledge management and human agents […]
Terence Crawford stuns Canelo Alvarez with masterful performance — PHOTOS Summary Terence Crawford dethroned Canelo Alvarez by unanimous decision at Allegiant Stadium on Saturday, claiming the undisputed super-middleweight title in front of a record crowd. Crawford used a precise jab and elite counter-punching to frustrate Alvarez and control large portions of the fight, earning scorecards […]
What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video so customers get seamless, context-rich support. It differs from traditional call centres by carrying unified customer context across channels, enabling self-service, personalisation and proactive outreach. The piece […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary This study, by Kai Li et al., examines whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from male analysts and whether that monitoring affects firms’ E&S outcomes. The authors hand-collect analyst gender from bios, apply a novel active-learning approach and […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, personalised support. This 2025 update explains how AI copilots, real-time analytics and advanced routing are reshaping agent workflows, self-service and the metrics organisations should […]
What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, personalised customer support. 2025 trends highlight AI copilots, generative and conversational AI, real-time analytics, and a shift in KPIs from speed alone to first […]
Luxury market slows in August; experts predict uptick in fall Summary The Las Vegas ultra high-end residential market cooled in August, with a $7.6 million Red Rock Country Club sale topping the month. There were 145 luxury closings in August, an average sale price of $1.92 million and a median time on market lengthening to […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary This guide explains how contact centres in 2025 have shifted from voice-only call centres to omnichannel hubs that unify phone, chat, messaging, email and video so support feels seamless across channels. The article covers: definitions and the call centre vs contact centre distinction; […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary This guide explains how contact centres in 2025 combine omnichannel routing, AI copilots, analytics and human agents to deliver faster, easier, more personalised customer support. It distinguishes call centres (voice-only) from modern contact centres (unified channels and shared context), outlines the main platform […]
