Market Trends & Consumer Behaviour
What Is a Contact Center? Types, Software & KPIs for 2025 Summary Punchy take: Contact centres have evolved from phone rooms into omnichannel customer hubs where AI and humans work together to deliver faster, more personalised and empathetic service. This guide explains what a modern contact centre is in 2025: an omnichannel platform that unifies […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article explains how contact centres have evolved from voice-only call operations into omnichannel hubs that blend AI, analytics and human agents to deliver faster, more personalised customer service. It contrasts call centres with modern contact centres, outlines core functions and platform types […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary This paper, by Kai Li and co-authors (forthcoming in Management Science), investigates whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from male analysts and whether those differences affect firm outcomes. The authors hand-collect analyst gender from bios and apply an […]
Marvel Unveils Redesigned Doctor Doom Ahead Of Avengers: Doomsday Summary Marvel-adjacent merchandising has offered an early look at a possible MCU design for Doctor Doom. Hasbro’s Marvel Legends range has revealed an “Emperor Doom” action figure that includes accessories such as the Eye of Agamotto and Doctor Strange’s Cloak of Levitation. The figure echoes the […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary The paper by Kai Li et al. explores whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from male analysts and whether this affects firms’ E&S outcomes. Using hand-collected gender data for US analysts, machine-learning text classification on analyst reports and […]
What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The article explains how the modern contact centre has evolved from voice-only call handling into an omnichannel hub that unifies voice, chat, messaging, email and video to create seamless, context-rich customer experiences. It outlines the differences between call centres and contact centres, lays […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary This study (forthcoming in Management Science) by Kai Li et al. examines whether female sell-side equity analysts more actively monitor corporate environmental and social (E&S) performance than male analysts, and whether gender differences in research style explain differing impacts on firms. The authors hand-collect analyst […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines the modern contact center as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich support. It contrasts traditional voice-only call centres with today’s contact centres that use AI, real-time analytics, knowledge management and customer […]
Alami Capital’s LaunchPad targets funding gap for African women-led startups Summary Alami Capital has launched The LaunchPad, a venture-building platform aimed at closing the persistent funding gap faced by women-led startups in Africa. Unveiled at GITEX Nigeria (3–4 September) and co-hosted with NITDA, Keystone Bank and the SEC, The LaunchPad provides capital support, regulatory guidance […]
Quick Fire 🔥 With Deji Fash Summary Ayodeji “Deji Fash” Fasore is the Founder & CEO of Fekxir, a Global Mobility consultancy and SaaS-enabled platform that helps professionals navigate international talent migration. After securing his own UK Global Talent Visa via the Tech Nation route, Deji created Fekxir to remove complexity from the visa process […]
