Market Trends & Consumer Behaviour
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article explains how contact centres in 2025 have evolved from voice-only call hubs into omnichannel customer-engagement platforms that combine AI, analytics and human agents to deliver fast, personalised and empathetic service. It defines differences between call centres and contact centres, outlines the […]
Correction: 5 startups rethinking money, mobility, music, and more Summary This piece highlights five Nigerian startups across fintech, fulfilment/logistics, escrow services, music-tech and mobility-tech that are tackling real market frictions: PayWise (payments that work even without the sender’s phone), Movnn (distributed fulfilment for SMEs), Pandascrow (escrow and trust infrastructure), Pitchally (music pitching and funding without […]
Is Apple’s slimmest iPhone a big deal in Africa? We asked 7 users in South Africa, Nigeria, and Kenya Summary Apple unveiled the iPhone 17 series, led by the ultra-thin iPhone 17 Air, featuring a titanium frame, on-device AI, improved battery and satellite-enabled connectivity. TechCabal spoke to seven users and experts across South Africa, Nigeria […]
Acumen’s new $90 million Kawisafi fund to back African climate-tech startups Summary Acumen has launched KawiSafi Fund II with $90 million of approved capital to back African climate-tech companies. The fund targets startups delivering renewable energy to underserved communities, resilient transport solutions, safer and affordable cooking alternatives, and carbon finance opportunities. While $90m is approved, […]
Digital Nomads: A Delaware incorporation does not make a startup global. So what does? Summary The piece argues that “global” is more than a foreign incorporation or a flag on a website. True global business means seamless flows of money, trusted relationships with regulators and partners, and locally appropriate products that work from Lagos to […]
Our software runs over 55% of cinemas in West Africa – Day 1-1000 of Fusion Intelligence Summary Kolade Adewoye built Fusion Intelligence out of necessity and insider experience at Filmhouse Cinemas. Starting from supporting cinema operations and surviving a ticketing meltdown during the Avengers: Endgame premiere, Kolade and a small team launched Fusion in 2022. […]
The highest-paying tech jobs in Nigeria (2025) Summary Nigeria’s tech labour market remains selective after recent economic headwinds: some roles still command substantial salaries, especially at senior levels. TechCabal spoke to HR and founder-level insiders who identified the highest-paying positions in 2025, the skills that drive pay, and realistic career timelines for moving into those […]
Triple dose of Novo Nordisk drug delivers 19% weight loss in trials Summary Financial Times reporting highlights trial results in which a triple dose of a Novo Nordisk weight‑loss drug produced an average 19% reduction in body weight. The finding suggests materially stronger efficacy at higher dosing and has the potential to influence clinical practice, […]
👨🏿🚀TechCabal Daily – Banking on Ethiopia Summary Kenyan banks KCB and Equity Bank are positioning themselves to enter Ethiopia’s newly liberalised banking market, attracted by a 120 million-strong population and fresh rules allowing foreign banks to set up subsidiaries or take minority stakes. KCB has been in talks since mid‑2025 and may seek up to […]
There’s only one winner if Democrats shut down the government Summary The Financial Times column argues that a US federal government shutdown engineered or allowed by Democrats would produce a clear political winner: their opponents. A shutdown hands the opposition a potent narrative, shifts blame to the party in power and risks immediate harm to […]
