Market Trends & Consumer Behaviour
Most Valuable Move? Respect Your Team, Completely Summary Tom Sturges argues that the single most valuable leadership move is to show complete respect for your team — primarily by asking excellent questions and truly listening. He highlights how workplaces have changed, how men and women often approach problems differently, and why framing interactions as questions […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video to deliver seamless, context-rich customer support. It contrasts traditional voice-only call centres with today’s contact centres, emphasising unified customer profiles, self-service powered by NLU […]
The Gen Z revolution spreading in Asia Summary The Financial Times article (paywalled) examines how Generation Z is increasingly shaping politics, culture and markets across Asia. It argues that this cohort’s values, behaviour and digital fluency are changing voter dynamics, consumer trends and social movements from East Asia to Southeast Asia. The piece highlights generational […]
How Ukraine and Gaza scrambled the ideological map Summary The two major conflicts of the 2020s — Russia’s invasion of Ukraine and the war in Gaza — have upended familiar political divisions. Where traditional left-right labels once helped predict positions on foreign policy, responses to these wars have produced unexpected alliances and fractures within parties, […]
Chinese airline selling tickets for 29-hour, 12,000-mile flight Summary China Eastern Airlines has begun selling tickets for what will be the world’s longest direct flight: a roughly 12,000-mile route from Buenos Aires to Shanghai that takes about 29 hours in total. The service launches in December and is operated using a Boeing 777-300. Due to […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article redefines the modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video, giving agents shared context and customers a seamless experience. It contrasts traditional voice-only call centres with today’s contact centres, explains core functions (issue resolution, […]
I’m a Fall Bride—Here’s Where My Friends Are Finding Wedding Guest Dresses Under $100 Summary Anna Popp (Travel + Leisure) rounds up 15 autumn-friendly wedding guest dresses that are all under $100. As a bride who’s been immersed in weddings this season, she asked friends where they’re sourcing budget-friendly, event-ready frocks and highlights dependable retailers […]
Best Food to Get at Walmart Right Now, From Someone Working There Summary Punchy: a Walmart cashier who actually shops the aisles shares eight favourite grocery buys that are cheap, tasty and worth a spot in your trolley. After a year working at the store the author has a front-row seat to what’s popular and […]
How changes to consulting could impact the wider business world Summary The consulting industry is being reshaped by a mix of AI adoption, changing client needs and narrower promotion pathways. Firms are slimming teams, leaning on automation and rethinking entry-level hiring — PwC has signalled reduced graduate intake over the next three years with AI […]
Elon Musk buys about $1bn of Tesla shares Summary According to a Financial Times report, Elon Musk has purchased roughly $1 billion worth of Tesla shares, as shown in regulatory filings. The move increases his direct holdings in the carmaker and will be watched closely by investors and analysts. The FT article providing the filing […]
