Market Trends & Consumer Behaviour
Can China stop its EV price wars? Summary The Financial Times piece (paywalled) examines the fierce price competition among Chinese electric vehicle makers and asks whether policymakers or the industry can halt a destructive cycle of cuts. The article explores the drivers of the price war, its consequences for manufacturers, suppliers and consumers, and the […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article defines a modern contact centre as an omnichannel hub that unifies voice, chat, messaging, email and video so support feels seamless and context-aware. It contrasts legacy call centres (voice-only) with contact centres that share customer context across channels, enable self-service and […]
Starlink pauses new orders in parts of Lagos and Abuja over network congestion Summary Starlink has temporarily paused new orders for its residential internet kits in several busy areas of Lagos (including Victoria Island, Ikoyi, Lagos Island and Surulere) and parts of Abuja after reaching local network capacity. New customers in affected areas can only […]
Growing fast? 5 ways HR and tech help you become an employer of choice Summary Sponsored by Insperity, this piece summarises practical HR and technology approaches for mid-market companies experiencing rapid growth. Based on an Insperity webinar with HR leaders Maria Jugin, Robert Ruiz and Ronnie Chong, the article highlights four actionable strategies — treating […]
Beyond one-size-fits-all: How ICHRA delivers personalized benefits and predictable costs Summary ICHRA (Individual Coverage Health Reimbursement Arrangement) replaces the traditional group-plan model with a defined-contribution approach that gives employers a fixed, tax-free allowance to reimburse employees for individual health insurance and qualifying medical expenses. Employees pick plans that suit their needs from the marketplace, while […]
India-US Air Cargo Volumes Take a Hit as Tariffs Bite Summary Airfreight flows from India to the United States tumbled in late August after Washington introduced steep tariffs on Indian imports — initially 25%, then doubled to 50% from 27 August. WorldACD data shows a rush to export before the tariff increase (a 28% spike […]
How a former junior lawyer created a $5bn AI legal start-up Summary The Financial Times (paywalled) profiles a former junior lawyer who built an AI-driven legal start-up that has reached a $5bn valuation. The article traces the founder’s move from hands-on legal work to building technology aimed at automating routine legal tasks, the company’s rapid […]
Starmer and Badenoch are handling the far-right march all wrong Summary The Financial Times opinion piece criticises the UK political leadership — both Labour leader Keir Starmer and Conservative minister Kemi Badenoch — for a weak and mistaken response to a high-profile far-right march. The columnist argues the pair have treated the event primarily as […]
Donald Trump calls for US companies to ditch quarterly reporting Summary Former US president Donald Trump has urged US companies to stop issuing quarterly earnings reports, arguing that the practice forces firms into short-term decision making. His intervention revives a long-running debate about whether frequent reporting encourages short-termism at the expense of long-term investment and […]
Designing hybrid workplaces that actually work Summary The article by Rich Owen (Director of Collaboration Architecture, Unisys) argues that hybrid working isn’t just a logistical problem to be solved with video calls and laptops. While many employees report higher productivity, hybrid and remote models have also produced disengagement, fractured teams and rising burnout. Owen identifies […]
