Market Trends & Consumer Behaviour
What Is a Contact Center? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video so customer support feels seamless and context-aware. Unlike legacy call centres (voice-only), contact centres keep unified customer profiles across channels, enable self-service and personalised journeys, and pair […]
What Is a Contact Center? Types, Software & KPIs for 2025 Summary This guide explains how the contact centre has evolved from voice-only call handling into an omnichannel hub that unifies voice, chat, messaging, email and video. It covers the differences between call centres and modern contact centres, outlines the main types of deployment models […]
Musk, Ellison, Zuck worth $1 trillion, rival Buffett’s Berkshire value Summary The three richest people in the world — Elon Musk, Larry Ellison and Mark Zuckerberg — have a combined net worth of about $1.03 trillion, roughly on a par with Warren Buffett’s Berkshire Hathaway (around $1.07 trillion market capitalisation). The group totals Musk with […]
Hackers accessed 850,000 Orange Belgium customer accounts | North Korea-linked hackers target embassies in Seoul in new espionage campaign | Aussie workers sceptical of AI coming for their jobs Summary This digest bundles three notable technology and security stories. First, Orange Belgium confirmed hackers accessed data from 850,000 customer accounts in yet another major breach […]
US spy chief says UK drops Apple backdoor demand | Cyber attack exposes details of thousands of internet provider iiNet’s customers | Nvidia developing more powerful Blackwell-based AI chip for China Summary This Daily Cyber & Tech Digest bundles three high-impact stories. First, the US Director of National Intelligence Tulsi Gabbard says Britain has dropped […]
NEW ASPI REPORT: Hyperscale cloud and shared security in the Indo-Pacific: Views from The Strategist | Pentagon: U.S. use AI to suppress dissent | Nationalist AI videos inundate Chinese social media Summary This Daily Cyber & Tech Digest from ASPI bundles several major stories: an ASPI collection on hyperscale cloud and shared security in the […]
Microsoft unveils powerful new home-grown AI models | US puts GDP data on the blockchain in Trump crypto push | Nvidia’s $50bn China opportunity, TSMC dumps China tools Summary Microsoft said it has built two high‑performance, in‑house AI models that it claims are competitive with the leading offerings on the market, marking a pivot from […]
Samsung Sound Tower Australia Launch Set for 2026 – CyberShack Summary Samsung’s Sound Tower range — the ST50F and ST40F — is headed to Australia in 2026. These portable party speakers promise bold design, deep bass and crisp treble from dual woofers and dome tweeters, with waveguide technology to spread sound evenly indoors or outdoors. […]
Samsung Home Appliances Remote Management Expands Globally – CyberShack Summary Samsung’s Home Appliances Remote Management (HRM) service has expanded to 122 countries and supports 17 languages. Delivered via the SmartThings app, HRM links appliances with service centres for real‑time monitoring and troubleshooting. With customer consent, advisors can access diagnostic data such as fridge temperature, dryer […]
Samsung IFA 2025 launches the Galaxy S25 FE, Tab S11, Tab S10 Lite and Buds3 FE – CyberShack Author style: Punchy Summary At IFA 2025 Samsung revealed a compact refresh across phones, tablets and audio: the Galaxy S25 FE, Galaxy Tab S11 (11″ and 14.6″ Ultra), Tab S10 Lite and Galaxy Buds3 FE. The S25 […]
