Quiet cracking – subtle stress fracture threatening the modern workplace Summary “Quiet cracking” — a term from TalentLMS — describes the early, low‑visible drift where employees still show up and deliver but their emotional connection, psychological safety and sense of purpose are slipping. It sits before burnout or quiet quitting and can go unnoticed because […]
Generative AI – transforming talent, learning & leadership Summary Generative AI is reshaping HR from administrative support to strategic partner. The article argues that beyond automation, generative models can create content, analyse large and organised datasets, and surface insights for talent strategy, workforce planning and culture work. It highlights practical uses across recruiting, learning & […]
How to screen senior-level hires Summary Executive hiring carries higher stakes — the right leader can transform a team or business, but mistakes can be costly to reputation and performance. This article from Matthew Berry at HireRight outlines practical guidance for conducting proportionate, efficient and candidate-friendly background screening for C-suite and other senior roles. Key […]
Only half of employees feel hopeful about the future of work, survey shows Summary A new O.C. Tanner Institute report finds that roughly 52% of employees feel hopeful about the future of work, while more than a third report feeling depressed. The study links hope to better outcomes: hopeful employees are about five times more […]
How to redesign leadership for the empathy era Summary Four years after the pandemic the author’s organisation noticed rising burnout and weaker resilience despite outward success. In response they launched the ‘Together, Me & We’ (TMW) leadership programme, a long-term, behaviour-change initiative co-led by HR and the strategy team. The programme trains leaders in practical […]
The end of the boss era: 5 skills every modern leader needs now Summary The article argues the traditional command-and-control manager is no longer fit for modern work. Line managers now need to act as coaches, culture carriers and connectors who translate strategy into everyday action. Many managers feel ill-prepared for these broader, people-centred responsibilities, […]
Earned wage access should be free Summary Jason Lee, a fintech founder and chief of enterprise at Chime, argues that earned wage access (EWA) — services that let workers draw on pay they’ve already earned — should be offered free to employees. He traces the category’s rise, explains why many employers remain cautious (cost and […]
Tesla’s former DEI lead has some advice about fear in the workplace Summary Kristen Kavanaugh, who led Diversity, Equity and Inclusion at Tesla from 2019 to 2022, tells HR Dive she learned to prioritise compassion and courage when defending DEI in difficult corporate climates. In a new book, “Courage Over Fear: Harness the Power of […]
Salesforce still sees a place for live customer service agents after massive cuts Article Date: 2025-09-10T14:43:00+00:00 Source URL: https://www.hrdive.com/news/salesforce-future-customer-service-people-ai/759615/ Image: Main image Summary Salesforce says its AI agents have handled millions of customer conversations recently, including about 1.5 million inquiries on help.salesforce.com over nine months, as the vendor scales agentic AI across support channels. CEO […]
2026 raises expected to hold steady, compensation leaders report Summary The Conference Board’s report (Sept. 3) finds pay raise budgets for 2026 are set to mirror 2025, with companies planning an average salary-budget increase of 3.4% next year. Actual pay increases in 2025 averaged 3.4% — below last year’s 4% forecast but above pre-2020 norms […]
