Deposit limits and self-exclusion tools are only the visible layer of responsible gambling. Behind them sits a complex system of data, algorithms, and human oversight that determines when and how operators intervene. This guide explains how those systems really work, where they can fail, and how leadership teams can use them not just for compliance, […]
The third quarter of 2025 marked a decisive shift in the global gambling compliance landscape. From sweeping anti-money laundering reforms in Europe and Latin America to tighter advertising rules in the UK and Australia, regulators are raising expectations and sharpening enforcement. This in-depth briefing from Olivia Kwan offers a strategic overview of key regulatory developments, […]
Consumer spending in Southern Europe is experiencing a fascinating blend of growth and volatility as we move into 2024 and early 2025. With Spain leading the eurozone at 3.2% GDP growth, driven by strong domestic demand and tourism, and Portugal witnessing a remarkable 30% surge in consumer transactions during Easter, the landscape is vibrant. However, a cautious consumer sentiment looms, particularly in Italy and Spain, where rising living costs are reshaping spending habits. For industry executives, these trends present both challenges and opportunities that could redefine strategies in the gambling sector. Discover how to navigate this evolving market!
Leadership in the gambling industry has always been demanding. It requires commercial sharpness, operational resilience, and relentless execution. But in recent years, those demands have shifted. What was once a backstage role, focused on running a high-performing business, is now a public-stage job. Executives are expected not just to lead organisations, but to represent the […]
There’s a story we tell ourselves about leadership, that the best leaders always know where they’re going. That they set a clear vision, chart the course, and guide their teams with certainty. But in gambling today, that story feels increasingly out of step with reality. Because the truth is, much of the path ahead is […]
I’ve spent more than three decades walking exhibition halls, sitting in conference rooms, and standing at the back of late-night networking receptions wondering if anything real was being achieved. And still, I believe, perhaps more strongly now than ever, that events matter. Not just as part of our industry’s rhythm, but as part of its […]
There comes a moment in every leader’s journey when the silence sets in. Not the kind of silence that follows a tough board meeting or a regulatory announcement. A deeper silence. The one where you realise, truly, that no one is coming to save you. No policy change. No white knight investment. No clever M&A […]
In gambling, success is often loud. Problem-solving is often silent. We’ve built an industry culture that celebrates the announcement. New market entry. Shiny partnership. A record quarter. These milestones are real, and often hard-earned, but they dominate the narrative. What’s missing is the work beneath the surface. The uncomfortable work. The kind that doesn’t fit […]
The myth of the tireless leader is quietly harming our industry. We celebrate resilience, vision, and drive in gambling leadership. We praise those who “never switch off”, who take red-eye flights and still make the 9am meeting, who handle regulatory scrutiny with one hand and investor demands with the other. But behind the curtain, many […]
What It Is Ethical Responsible Gambling (RG) goes beyond regulatory minimums to reflect an operator’s proactive commitment to player wellbeing. While most jurisdictions mandate core RG measures, such as self-exclusion, deposit limits, and age verification, ethical RG asks not just what must be done, but what should be done to minimise harm. This approach integrates […]
