Customer Experience is a Growth Lever for C-Suiters Summary Customer experience (CX) is far more than customer service: it weaves brand promise, operational delivery and financial performance into a single strategic thread. The article argues CX should be a C-suite priority because it accumulates across every touchpoint and materially affects profitability, shareholder returns and brand […]
‘HybridPetya’ Ransomware Bypasses Secure Boot Summary Researchers at ESET have identified a new malware strain named “HybridPetya” that blends features of Petya ransomware and the destructive NotPetya wiper, while adding the capability to bypass UEFI Secure Boot. The malware can write malicious UEFI payloads to the EFI System Partition and encrypt the NTFS Master File […]
FedEx announces 2026 rate increases Summary FedEx has published its 2026 published rate increases, effective 5 January 2026. The company says package standard list rates for U.S., U.S. export and U.S. import services will rise by an average of 5.9%. FedEx Freight (LTL) rates are also increasing — typically around 5.9% with some Mexico and […]
2030 Shipping Goal At Risk Despite Historic Progress Made By IMO: New Report Summary The new 2025 progress report, produced by the UCL Energy Institute with the Global Maritime Forum’s Getting to Zero Coalition and the Climate High-Level Champions, finds the shipping sector is still off track to meet the IMO’s 2030 ambition of 5–10% […]
Recovery in China’s LPG imports: Can the rebound fuel robust growth in 2H25? Summary China’s LPG market swung from a sharp decline in June to a tentative recovery in July and August after a temporary easing of US–China tariffs and stronger feedstock demand from PDH plants. The April tariff tensions hit imports hard — US […]
Retail sales see gains in August, reports U.S. Department of Commerce Summary United States retail sales in August rose to $732.0 billion (seasonally adjusted), a 0.6% increase from July’s revised $727.4 billion and up about 5.0% year-on-year. The three-month period June–August climbed roughly 4.5% compared with the same period a year earlier. The Commerce Department […]
C.H. Robinson rolls out a new AI-driven service offering Summary C.H. Robinson has launched the Always-on Logistics Planner, a premium AI-driven service that embeds dozens of AI agents into customer operations to manage shipment lifecycles continuously. The service is designed to automate routine tasks, surface strategic insights and provide 24/7 execution quality across modes and […]
How Can CEOs Perfect Onboarding for Remote & Hybrid Teams? Summary This article sets out a practical, nine-step onboarding checklist designed for remote and hybrid teams. It treats onboarding as a strategic process — not a paperwork chore — linking hiring, job descriptions and interviews to a structured start-to-90-days plan. Key areas covered include pre-boarding, […]
Newbuilding Orders On the Rise Summary Newbuilding activity increased last week with a flurry of orders across container, tanker and bulk segments, according to shipbroker reports from Banchero Costa and Xclusiv. Major container orders include Greek owner Danaos and several Chinese and Turkish firms placing multi-vessel contracts with Chinese yards. Tanker orders feature large VLCC […]
I moved to London and finally landed my dream job, but something felt wrong on the first day. It was time for a career pivot. Summary The author, Rachel Reva, recounts moving to London and securing a coveted role in news publicity at the BBC — a job she’d long pictured as the pinnacle of […]
