What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article explains how contact centres in 2025 have evolved from voice-only call centres into omnichannel hubs that unify phone, chat, messaging, email and video with shared customer context. It covers the core functions (issue resolution, sales support, fraud prevention, proactive notifications), the […]
Fake military IDs, bogus résumés: How North Korean and Chinese hackers use AI tools to infiltrate companies and other targets Summary Nation-state-linked hackers from North Korea and China are increasingly using generative AI — including ChatGPT, Anthropic’s Claude and Google’s Gemini — to make phishing, social-engineering and long-term intrusion campaigns far more effective. Recent findings […]
I dove deep into the SportsCenter of Silicon Valley Summary Business Insider’s Julia Hornstein spent a week listening to TBPN (Technology Business Programming Network), a three-hour weekday livestream hosted by former founders John Coogan and Jordi Hays. TBPN blends tech commentary, founder interviews and internet-culture banter, positioning itself as a playful, pro-tech alternative to traditional […]
Inside a new royalties-based tech fund from a former BlackRock exec Summary Althera42, launched by former BlackRock executive Caspar Macqueen and private-markets investor Christian Czernich, is a new royalties-based fund targeting Europe’s tech infrastructure companies. The firm plans to raise $300m to provide non-dilutive working capital to late-stage private companies building digital infrastructure — think […]
Sonny Dean Beats JaackMaate to First Hendon Mob Cash at 888poker LIVE London Summary Sonny Dean has earned his first entry on The Hendon Mob database after cashing in the £1,250 Main Event at 888poker LIVE London. The younger cousin of YouTuber Jack “JaackMaate” Dean, Sonny has now achieved the family milestone in only his […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Summary Stephen Chidwick has inched closer to Bryn Kenney on poker’s all-time money list after winning the Triton Super High Roller Series Jeju II $200,000 Short Deck event. The English pro took the title for $3,455,000 — the biggest first-place score of his […]
Robert Clarke Turns a Freeroll Into an 888poker LIVE London Main Event Shot Summary Robert Clarke, a teaching assistant and youth worker in special educational needs (SEN), turned an online freeroll run on 888poker into a seat for the 888poker LIVE London Main Event (£1,250 buy-in, £250k GTD). Clarke balanced a demanding day job with […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary Argentinian pro Nacho Barbero has joined WPT Global as an ambassador after parting ways with ACR earlier in 2025. Barbero describes the move as a “fresh start” and accepts responsibility for his exit from ACR. He praises WPT Global’s rapid growth and unique offerings, […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Showdown Series (1 Aug – 1 Sep) ran 52 events, drew 6,323 entries and paid out a total prize pool of $1,508,045. Florida player Lucas Tae stole the headlines by winning four titles across the festival, including the marquee Event #10: $400 NLH […]
Gang Wang Goes on the Run of a Lifetime to Win 888poker Live London Main Event Summary Gang Wang turned a perilous short-stack position into a dominant victory at the 888poker Live London Main Event, outlasting a 367-player field to claim the £86,600 first prize. Wang swung from near-elimination to chip leader in a matter […]
