What Is a Contact Center? Types, Software & KPIs for 2025 Summary The article explains how contact centres have evolved from voice-only call operations into omnichannel hubs that blend AI, analytics and human agents to deliver faster, more personalised customer service. It contrasts call centres with modern contact centres, outlines core functions and platform types […]
Female Equity Analysts and Corporate Environmental and Social Performance Summary This paper, by Kai Li and co-authors (forthcoming in Management Science), investigates whether female sell-side equity analysts monitor corporate environmental and social (E&S) performance differently from male analysts and whether those differences affect firm outcomes. The authors hand-collect analyst gender from bios and apply an […]
Cooler Flop Sets Up Incredible 17-Bounty Haul at Triton Final Table Summary Jun Obara made Triton history in Jeju, becoming the tour’s first-ever Japanese champion by taking down the $40,000 Mystery Bounty. The pro from Morioka — also known as “misawa” — collected a stunning 17 mystery bounties, cashing $699,000 plus an additional $1,040,000 in […]
Aces dominate Storm in opener of first-round WNBA playoffs series Summary The Las Vegas Aces outclassed the Seattle Storm 102-77 in Game 1 of their best-of-three first-round WNBA playoff series at Michelob ULTRA Arena. Coach Becky Hammon’s pre-game directive — start with defence and be present — set the tone as the Aces opened with […]
Put Stardew Valley and Overcooked in a Blender, and You Get This Charming New RPG Summary Pao Pao is an upcoming cosy sandbox RPG that mashes together elements of Stardew Valley, Overcooked and Animal Crossing. Set across multiple islands, players farm, fish, forage and run a restaurant while completing quests and hunting rare items. The […]
GTA 6 Fans Torn Over Trevor’s Ultimate Fate Summary Steven Ogg, the actor behind Trevor from GTA V, suggested that Trevor could make a cameo in GTA VI only to be killed off early, a move he thinks would “pass the torch.” The idea sparked a lively Reddit debate: some fans want Trevor left alone […]
Resident Evil Lovers, You Can’t Miss This Free Demo Summary A free demo for Tormented Souls 2 is available now across platforms, offering a clear nod to classic survival horror like Resident Evil and Silent Hill. The sequel builds on the 2021 original’s formula – tank controls (optional), tricky puzzles, inventory management, backtracking and a […]
Sports on TV in Las Vegas Summary This daily guide from the Las Vegas Review-Journal lists local and national sports on TV and radio for the day. It covers schedules and broadcast details for major Las Vegas teams — the Raiders (NFL), Golden Knights (NHL), Aces (WNBA) — plus minor-league and college teams such as […]
Apex Legends: Showdown gets Wild Iron event Summary Apex Legends: Showdown is getting the Wild Iron event, going live on 16 September 2025. The update introduces a weapon collaboration (a mythic Flatline with explosive effects), Wild Cards that change how revives and ordnance work, and boosts to explosive loot spawns. Both Mad Maggie and Seer […]
Star Wars Canonically Confirms Mace Windu’s Secret Power Summary Canonical material confirms that Mace Windu uses Vaapad (Form VII), an aggressive lightsaber style that channels an opponent’s darkness back at them and grows stronger when facing dark-side users. Windu — alongside Sora Bulq — developed the modern interpretation of Vaapad as a state of mind […]
