Macau’s concessionaires could soon turn to virtual performers to keep pace with rising competition in global entertainment scene

Macau’s concessionaires could soon turn to virtual performers to keep pace with rising competition in global entertainment scene Summary Macau’s gaming operators are increasingly looking at virtual performers and digital pop stars as a solution to fill venues and maintain the city’s entertainment appeal amid fierce global competition. Speaking at IAG EXPO in Manila, Sands […]

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Dutch gambling minister resigns over blocked Israel sanctions

Dutch gambling minister resigns over blocked Israel sanctions Summary Teun Struycken, the Netherlands’ state secretary responsible for legal protection (including gambling), has resigned after several government members quit in protest at blocked sanctions against Israel. The departures began with Foreign Minister Caspar Veldkamp, who said his proposals for further measures over Israel’s actions in Gaza […]

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Tabcorp a ‘fitter’ business focused on unlocking omnichannel value, CEO says

Tabcorp a ‘fitter’ business focused on unlocking omnichannel value, CEO says Summary Tabcorp returned to net profit in FY25 after a year of restructuring and strategic refocus under new CEO Gillon McLachlan. Revenue rose 11.8% to AU$2.61bn, driven by double-digit growth in wagering and media. McLachlan attributes the upturn to leadership changes, tighter cost and […]

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First Response Matters: The Impact of First Public Response to Social Media Complaints on Observers’ Brand Attitude

First Response Matters: The Impact of First Public Response to Social Media Complaints on Observers’ Brand Attitude Summary This paper tests how a brand’s first public reply to social media complaints shapes bystanders’ attitudes towards the brand. Using signalling theory and four experiments, the authors compare two first-response strategies: privately-oriented (ask to take the conversation […]

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Understanding Gen Z Consumers: A Typology of (Un)sustainable Purchases

Understanding Gen Z Consumers: A Typology of (Un)sustainable Purchases Summary This study applies neutralisation theory to explain the paradox between Gen Z’s pro-environmental attitudes and their often unsustainable purchasing behaviour. Using 25 semi-structured interviews, the authors identify six neutralisation techniques Gen Z uses to rationalise unsustainable purchases: four established techniques (denial of responsibility, condemning the […]

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When Less Pressure Leads to More Talk: Sales Tactics and Word‐of‐Mouth

When Less Pressure Leads to More Talk: Sales Tactics and Word‐of‐Mouth Summary This paper reports five experiments across multiple retail contexts (clothing, travel, fitness, electronics) showing that salespeople who encourage customers to deliberate — rather than pressuring them to buy — trigger more positive word‑of‑mouth (WOM). The authors develop a psychological account: encourage‑to‑deliberate tactics increase […]

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GenAI Use Behavior and Post‐Failure Perceptions Among People With Functional Disabilities: A Multimethod Study

GenAI Use Behavior and Post‐Failure Perceptions Among People With Functional Disabilities: A Multimethod Study Summary This multimethod paper investigates how people with functional disabilities (hearing, visual and mobility impairments) adopt and respond to generative AI (GenAI). The authors combine a two-part survey study (Study 1) and a controlled experiment (Study 2). Study 1 uses a […]

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Experiential Engagement: A Scale for Experiential Contexts

Experiential Engagement: A Scale for Experiential Contexts Summary This paper develops and validates a short, unidimensional six-item scale of “experiential engagement” designed to be generalisable across experiential contexts such as sport, music and the arts. The authors conducted a PRISMA-guided systematic review of 25 context-specific engagement scales, extracted 466 items and iteratively reduced and adapted […]

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