From Common Practice to Differentiated Design: Turning Stock Prices into Performance Prizes in the S&P 500 Summary Ryan Colucci of Compensation Advisory Partners explains why relative Total Shareholder Return (rTSR) remains the dominant long-term incentive for S&P 500 CEOs and how companies tailor its design. rTSR appears in about 58% of PSU awards because it […]
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards Summary This CMSWire analysis of US CX leader sentiment finds AI moving from experiment to mainstream — with personalisation topping the agenda, cost and prediction accuracy as leading implementation hurdles, and transparency as the biggest risk. Marketing and mobile apps are where leaders […]
Why Marketers Are the First to Bet Big on Agentic AI Summary Agentic AI — autonomous workflows driven by large language models — has moved from theory to practical use in marketing and customer experience. Marketers and sales teams are the furthest ahead in experimenting with and deploying agentic systems because they see immediate gains […]
Weekly Roundup: September 5-11, 2025 Summary This roundup collects 12 posts published on the Harvard Law School Forum on Corporate Governance during 5–11 September 2025. The items cover a wide set of boardroom and corporate governance issues: evolving roles in corporate investigations, sustainability team best practice, the US–EU trade framework’s ESG/CSR implications, board crisis preparedness, […]
Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars Summary Trust is fragile in customer experience: a single broken promise can erase years of goodwill. Colleen Lonsberry uses a personal story about a booked cottage to show how missed commitments feel personal and damage the customer–brand relationship. The article outlines common […]
Is It Digital Transformation 3.0 or AI Transformation 1.0? Summary The article argues that AI marks a new era distinct from previous waves of digital transformation. Where Digital Transformation 1.0 focused on internal efficiency and 2.0 on digitising customer interactions, AI (Digital 3.0 / AI Transformation 1.0) shifts businesses toward human-like engagement: words become primary […]
Narrative Contradictions: The Invisible Governance Risk Summary Craig E. Carroll of the Observatory on Corporate Reputation argues that narrative contradictions — statements that are individually true but collectively inconsistent — have become a distinct and material governance risk. These contradictions typically stem from organisational complexity, shifting priorities and fragmented accountability rather than deliberate deceit. Yet […]
2025 Proxy Season Review: Volatility, Evolving Tactics and New Expectations for Shareholder Engagement Summary The 2025 proxy season was highly volatile: strong early activity gave way to a slowdown after the April 2 tariff announcement and further disruption when the SEC revised guidance on 13D/13G engagement rules. Authors Dan Scorpio and Sheila Ennis (H/Advisors Abernathy) […]
Do’s and Don’ts of Using AI: A Director’s Guide Summary This Harvard Law Forum piece gives practical guidance for company directors who are using AI tools in their corporate roles. It flags key risks — accidental disclosure of confidential information, discoverability of AI chats, lost privileges when transcribing counsel conversations, and the hazard of relying […]
Digital Experience Analytics Meets AI: Rethinking Operational Reporting Summary Static dashboards and monthly slide decks are failing executives who need clear, timely sight of digital experience performance. Reporting is often filtered, overloaded with irrelevant metrics, and out of date — which hides risk and buries opportunities. AI promises to change that by providing real-time, independent […]
