What Is a Contact Centre? Types, Software & KPIs for 2025 Summary The modern contact centre is an omnichannel hub that unifies voice, chat, messaging, email and video so customers get seamless, context-rich support. It differs from traditional call centres by carrying unified customer context across channels, enabling self-service, personalisation and proactive outreach. The piece […]
Ricky Hatton, former world boxing champion, dies at 46 Summary Ricky Hatton, the former IBF light-welterweight and WBA welterweight world champion from England, has died aged 46. He was found at his home in Greater Manchester; police say the death is not being treated as suspicious. Tributes poured in from the boxing world and beyond, […]
Graney: Alvarez calls Crawford ‘way better than Floyd Mayweather’ Summary Ed Graney reflects on Terence Crawford’s dominant unanimous decision over Canelo Alvarez at Allegiant Stadium on 13 September 2025. Crawford’s performance — marked by sharp jabs, speed and conditioning — secured him undisputed super middleweight status and made him the first male fighter to win […]
Robert Clarke Turns a Freeroll Into an 888poker LIVE London Main Event Shot Summary Robert Clarke, a busy teaching assistant who works with special educational needs (SEN) children, turned a series of freeroll satellites on 888poker into a £1,250 seat for the 888poker LIVE London Main Event. Clarke juggles two jobs and poker, saying the […]
Motive in Kirk shooting uncertain; Cox says supect was on ‘deep, dark internet’ Summary Tyler Robinson, 22, has been accused of fatally shooting conservative activist Charlie Kirk at Utah Valley University while Kirk was on a college speaking tour. Utah Gov. Spencer Cox told NBC’s Meet the Press that family and friends described Robinson’s politics […]
WPT Global Ambassador Deal Offers Nacho Barbero ‘A New Beginning’ Summary Argentine pro Nacho Barbero has signed as an ambassador for WPT Global following his departure from ACR earlier in the year. Barbero describes the move as a “fresh start” after admitting fault in his exit from ACR. He praised WPT Global’s rapid growth and […]
Lucas Tae Dominates Venetian Showdown Series with Four Victories Summary The Venetian Showdown Series (1 Aug – 1 Sep) ran 52 events, drew 6,323 entries and paid out $1,508,045 in prize money. Florida pro Lucas Tae was the standout, winning four events across the festival, including the $400 NLH Ultimate Stack (Event #10) where a […]
Chidwick Closing Gap to Kenney on All-Time Money List After Triton Win Summary Stephen Chidwick won the Triton Poker Jeju II $200,000 Short Deck event, taking the $3,455,000 first prize and passing the $70 million live earnings mark. The late-added event drew 61 entries and produced a $12,200,000 prize pool. Chidwick’s total live earnings now […]
Which Crusher Leads Triton’s Ivan Leow Player of the Year Race With Days to Go? Summary Artur Martirosian currently leads the 2025 Triton Poker Ivan Leow Player of the Year standings with 4,442 points after an exceptional season that included 20 cashes. Alex Foxen sits second on 4,022 points, with Dan Dvoress, Jesse Lonis and […]
How Aaron Barone Gave Ian Simpson a Taste of His Own Medicine Summary Ahead of the 888poker LIVE London Main Event, Team 888poker faced off against a trio of streamers in a fast single-table Ambassador Sit & Go. The match featured Ian Simpson, Nick Eastwood, Vivian Saliba, Lucia Navarro, Aaron Barone, Jack Dean and others […]
