Human-Guided AI Is the Future of Customer Experience Summary This article argues that the next phase of CX isn’t replacing people with machines but combining AI’s scale and retrieval power with human empathy and oversight. Organisations are investing heavily in AI but many CX teams lack the skills and governance to use it responsibly. Human-guided […]
Mainframe Modernization Without the Mayhem: How One Global Bank Cut Costs by 90% with Ververica Summary A top-tier global bank used Ververica’s Unified Streaming Data Platform to offload selected, high-volume workloads from an IBM mainframe to a modern, cloud-native streaming architecture. The move took around three weeks and delivered dramatic results: a 90% reduction in […]
‘Every region except China’: Ex-VALORANT coach Sliggy rejected multiple VCT offers in favour of streaming Summary Connor ‘Sliggy’ Blomfield, formerly Team Liquid’s VALORANT coach, stepped away from pro coaching in 2022 and ultimately chose to become a full-time content creator and co-streamer rather than return to the bench. Despite receiving four formal coaching offers and […]
ACMA to free up more 6 GHz band for Wi‑Fi – CyberShack Summary The Australian Communications and Media Authority (ACMA) has announced it will extend the 6 GHz Wi‑Fi allocation from 6425 MHz up to 6585 MHz (covering 5925–6585 MHz for RLAN use). That opens space for wider channel allocations such as 2 x 320 […]
Redefining Progress: What CX Leaders Can Learn From Analog Reinvention Summary This editorial argues that true progress in customer experience (CX) isn’t always about speed, novelty or infinite choice. Instead, the author highlights a resurgence of ‘analog’ qualities — tangibility, stability, permanence and shared attention — using examples such as LPs, wired headphones, landlines, linear […]
US inflation rises to 2.9% in August Summary Headline US consumer price inflation climbed to 2.9% in August, according to the Financial Times report. The rise signals a pause — or even a reversal — in the disinflation trend that had been emerging earlier this year. The move raises fresh questions about the trajectory for […]
Fed set to lower interest rates despite rising inflation Summary The Federal Reserve is widely expected to start cutting interest rates on 17 September, beginning a modest easing cycle despite recent upward pressure on inflation. Fed chair Jay Powell signalled a shift towards cuts at Jackson Hole, and weaker jobs data has increased concern about […]
Only 11 out of 102 drafted heroes remain unbeaten in TI 2025’s group stage Summary The group stage of The International 2025 has finished, with 102 different heroes drafted across 108 matches. Despite a broadly diverse meta, only 11 heroes finished the group stage without a loss. Troll Warlord stands out as the most significant […]
Exit Mandelson — leaving questions about Downing Street’s judgment Summary Peter Mandelson has been sacked as the UK ambassador to the US amid revelations about links to Jeffrey Epstein. The Financial Times piece criticises Downing Street’s decision-making — arguing the appointment and subsequent handling exposed weaknesses in vetting and political judgement at the heart of […]
AI and Ethics Summary After attending the G&L Forum AI + cybersecurity leadership congress the author shares reflections on the ethical use of AI. The short piece argues that while AI is being promoted as transformative and convenient, most marketing and deployment plans lack a clear focus on ethics. Ethics is defined as doing what […]
